Behavioural Research in Managing Information Technology

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In the fast-evolving world of Information Technology (IT), effective management stands as a cornerstone of organizational success. However, among the continual advancements in technology and shifting market landscapes, grasping the complexities of IT management becomes increasingly vital.

Recently, a comprehensive systematic literature review (SLR) we did has provided valuable insights into IT management, decision-making rationality, and the accuracy of data driving IT decisions. Here, we extract the findings of this analysis and discuss their implications for the future of IT management.

The Evolving Landscape of IT Management

Since the beginning of the 21st century, businesses have witnessed a rapid adoption of new technologies such as IoT, AI, and Cloud Computing. These innovations not only enhance efficiency but also introduce new challenges in management. Understanding IT management has become more crucial than ever.

Understanding IT Management

IT management encompasses a wide range of activities, from overseeing IT resources and infrastructure to making strategic decisions. However, despite its significance, the concept remains broad and open to various interpretations. As IT becomes increasingly integrated into organisational operations, the need for effective IT management becomes more evident.

Deciphering Decision-Making

Decision-making lies at the heart of IT management, ranging from technical choices made by developers to strategic decisions by executives. However, not all decisions are created equal, and their effectiveness hinges on timeliness and accuracy. Unfortunately, many decisions in IT management today fall short, leading to wasted resources and missed opportunities.

Insights from the SLR

The SLR uncovered several key insights into human behaviour in IT management and decision-making processes. It explored technology acceptance, individual behaviour, and the role of organisational agents in decision-making. Additionally, it highlighted the evolving nature of decision-making authority, with a trend towards decentralised decision-making and increased involvement of cross-functional teams.

Incorporating Insights from Our Recent Study

Our recent study investigated the world of IT management, examining the rationality of decision-making and the accuracy of information used in this dynamic field. Over the past five years, we conducted a systematic literature review, analysing 49 relevant publications to identify key research gaps and advancements.

Key Highlights from Our Findings:

  • Human Behaviour in IT Management: IT managers make decisions with input from a wide range of organisational actors, including IT professionals and senior executives. The behaviours displayed by these agents, their decision-making procedures, and the effects of variables such as gender, experience, and corporate culture were all clarified by our research.
  • Research Gaps and Future Directions: There are still a number of unanswered questions despite much investigation. We determined that more research is required in areas including the application of behavioural theories, gatekeeping board performance, and the quantitative evaluation of financial returns on IT expenditures.
  • Implications for the Field: Our findings have important ramifications for risk management, IT governance, and decision-making procedures. We can improve the efficacy of IT management techniques and promote more successful adoption and application of technology by filling in these gaps.
  • Continual Learning and Collaboration: Collaboration and ongoing education are crucial for the advancement of IT management. We can stimulate innovation and good change in the IT sector by exchanging ideas, collaborating across disciplines, and exchanging insights.

    Addressing Gaps and Charting the Way Forward Despite the wealth of research, several gaps persist in our understanding of IT management. For instance, while studies abound on technology acceptance, less is known about the motivations behind active participation in IT management. Similarly, factual data on the performance of gatekeeping boards and the application of machine learning in risk management remain limited.


In conclusion, effective IT management is key to organisational success in the ever-evolving landscape of technology. By understanding human behaviour, leveraging insights from research, and embracing innovative solutions, organisations can thrive amidst the complexities of IT management. The SLR offers valuable insights into the current state of IT management and decision-making. Partner with Uffective to unlock the full potential of your IT management practices and stay ahead in today’s digital age.

At Uffective, we understand the importance of effective IT management in today’s dynamic business environment. Our innovative solutions empower organisations to optimise their IT management processes, make informed decisions, and drive sustainable growth.


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